Your Trust Matters

Privacy Policy

This Privacy Policy explains how Nerdso collects, uses, and protects your personal information when you use our tour services.

We do not operate a separate account registration system. We collect only the minimum information necessary during the tour booking and payment process.

Required Information

  • • Booker's name
  • • Email address
  • • Mobile phone number
  • • Tour product details
  • • Number of participants
  • • Tour date and schedule information

Optional Information

  • • Names of tour participants
  • • Nationality
  • • Language preference
  • • Additional requests (e.g. allergies, dietary restrictions)

Payment Processing

For payments made via PayPal:

  • • We retain only payment approval information, transaction ID, and payment amount.
  • • Sensitive payment details (e.g. card numbers) are processed by PayPal and not stored on our systems.

Automatically Collected

• IP address

• Cookies

• Date and time of visit

• Usage logs

• Device information

• Browser information

We use personal data only for the following purposes:

Tour Booking and Operation

  • • Receiving and confirming reservations
  • • Providing tour information and updates
  • • Informing you of schedule changes or cancellations
  • • Supporting on-site operations (sharing info with guides and photographers)

Payment and Settlement

  • • Confirming PayPal payments
  • • Processing refunds
  • • Issuing receipts
  • • Performing accounting and settlement

Customer Support

  • • Responding to reservation and tour-related inquiries
  • • Conducting internal analysis to improve service quality

Marketing — with your consent only

  • • Sending information about events and promotions
  • • Requesting reviews or feedback
  • • Sending emails you have agreed to receive

We retain personal data only as long as necessary to fulfill the purposes described above or to comply with legal obligations. After expiration, data is deleted or anonymized without undue delay.

Legal Retention Requirements

Contracts or withdrawal of offers5 years
Payments and provision of services5 years
Consumer complaints or dispute resolution3 years

We do not sell or rent your personal data. We do not disclose it except:

  • • Where you have given explicit, prior consent
  • • Where required by law, regulation, or a lawful request of a public authority

Tour Operation Partners

We may share limited information with local guides, photographers, and transportation providers:

Data Provided

Name, contact details, tour schedule, number of participants, language, and special notes

Purpose

Tour operation, customer communication, and safety management

Retention

Until tour completion and any related settlement or dispute handling are finished

We currently do not outsource personal data processing. If this changes, we will update this Policy to identify the service provider, scope of tasks, and safeguards in place.

You may request access to, correction of, deletion of, or restriction of processing of your personal data, to the extent permitted by applicable law.

Send your request to the contact email below. We will respond in accordance with applicable legal requirements.

We may verify your identity before processing your request to prevent unauthorized access.

We may use cookies to enhance user experience, improve our Services, and perform statistical analysis.

You can configure your browser to refuse or delete cookies. If you do, some features may not function properly.

We implement appropriate measures to protect personal data from unauthorized access, loss, misuse, or alteration.

Administrative

  • • Authorized personnel only
  • • Regular staff training
  • • Internal policies

Technical

  • • Encryption & secure storage
  • • Access control
  • • Security software
  • • Logging & monitoring

Physical

  • • Facilities access control
  • • Secure document storage

For any questions or requests regarding this Privacy Policy:

We will respond promptly and in good faith.

This Policy may be updated to reflect changes in legal requirements or our Services. Material changes will be indicated with an updated date and notice on our website.

Continued use of our Services after changes take effect constitutes acceptance of the revised Policy.

Effective Date — February 2026